Shop Policies

Welcome to Lindas Jewelry Shop. We have added some information and policies below. Please reach out to us at lindasjewelryshop@comcast.net if you have any questions or click contact maker.


Can I return or exchange my jewelry?

We want you to be happy with your jewelry purchase. If you would like to return or exchange an item, please email us at LindasJewelryShop@comcast.net to let us know.

Items are to be returned in their original condition unworn and unused in the original box along with the items packaged with your order. For returns please notify us within 7 days and return the jewelry within 14 days. The buyer assumes all return/exchange shipping costs.



Just a few exceptions:

  • We are happy to design something special just for you, but we cannot take returns on customized orders because they are not items we currently sell in our shop.
  • We can special order specific sizes for rings from our supplier that may not be available in our listing. Just reach out to let us know. But we do not accept returns on custom sized rings because the settings are special ordered. If you are unsure of your ring size, most any local jeweler will check your ring size for free.
  • We do not take returns on earrings due to hygiene reasons.



Do you offer repairs?

Sometimes things happen, like pulling on an earring while combing your hair....or little ones that tug on a necklace chain. Please let us know if you need a repair. We do charge a fee to cover costs to replace missing or damaged items necessary for the repair. If we no longer carry the supplies to repair your jewelry (for instance we may be out of a particular gemstone), we will try to work with you to find a solution. Please return the entire jewelry piece, even broken pieces. The buyer assumes all return/exchange shipping costs.


Do you make custom orders? 

We enjoy making custom orders and are happy to design something just for you. But because these items are customized for you and are not something we currently sell in our shop, we cannot take returns on these items.

This does include custom size ring settings because we order the setting specific to your requested size.



How long will it take to ship my order?

Currently we are shipping all orders in 1-3 business days and we are shipping from New Hampshire. We ship with USPS and offer First Class and Priority options. First Class shipping is free for all orders $35 and over. We do add tracking to all our packages.

Custom orders may take additional time. This usually occurs if we have to order certain supplies to make your custom order.



How long is it taking USPS to deliver?

First class takes 3-5 business days on average and Priority mail is taking 2-3 days. Unfortunately delivery delays can occur that are outside of our control.



What if I entered the wrong address?

Please always check the address you entered is correct before completing your purchase. If you entered an incorrect address please let us know as soon as possible so we can make the changes before shipping your item. 

If the item ships to the wrong address, it can take quite some time to come back to us. We will notify you when the item comes back and send you a link to purchase another shipping label with the correct address. We are not responsible for items lost due to an incorrect address. 



What if I ordered the wrong size?

Sometimes the fit just isn't quite right and you need your necklace or bracelet longer or shorter. Just let us know and we are happy to make adjustments for you. The buyer assumes all return/exchange shipping costs.


How can I make sure I'm ordering the right size?

  • The size of each gemstone is provided in the item description section under "materials" or under the "how its made" section.
  • We do offer different chain length options for most of our jewelry items. If you are looking for a different length just let us know. 
  • For measuring necklace chains, the best method is to cut a piece of string and wrap around from behind your neck, bringing both ends in front of you to see what length fits best.
  • Our backdrop necklaces have instructions for measuring in the item description under "measuring for a backdrop necklace."
  • For bracelets, you can cut a piece of string and measure around your wrist. We advise to allow a quarter to half inch extra for the bracelet to hang comfortably. Adjust the string to how you would like your bracelet to hang.
  • If you are unsure of your ring size, any local jeweler can check your size for you (usually for free).



How do I return or exchange my jewelry?

With all returns please notify us first at lindasjewelryshop@comcast.net. You can place the jewelry in the box it came in, and place the box along with all packaging items in a bubble envelope. That will protect the jewelry during shipping. We always advise to add tracking to your package because we cannot be responsible for items lost with returns and exchanges, and tracking will help us locate the package



Where do I send it?

You can send it to

Linda and Joe Thibodeau 

PO Box 343 

Somersworth, NH 03878

We will send you a message when your order comes back. 



How long will it take to issue my refund?

We issue refunds for jewelry items returned in their original condition within 1-3 business days. 



My item arrived damaged. What do I do?

Please let us know right away if an item arrives damaged so we can make it right.



How do I care for my jewelry?

We do include jewelry care instructions with each order so you can enjoy a piece that lasts for many years. Please be sure to read about caring for your jewelry. Items that are damaged due to neglect of care, (for example: jewelry worn in chlorinated pools or cleaned with household chemicals, or items tarnished that were not stored properly), we cannot replace or repair.




Is our information kept private?

We never share any private information. We will only use your shipping and billing address and any contact information for the following: 

To communicate with you about your order 

To fulfill your order

For legal reasons (like paying taxes)