Welcome to Linda's Jewelry Shop. We have added some information and policies below. Please reach out to us at email@example.com if you have any questions or click "contact maker."
Can I return or exchange my jewelry?
We want you to be happy with your jewelry purchase. If you would like to return or exchange an item, please email us at firstname.lastname@example.org to let us know.
For returns please notify us first and return the jewelry within 14 days. Items are to be returned in their original condition unworn and unused in their original box. The buyer assumes return/exchange shipping costs.
Do you offer repairs?
Sometimes things happen, like pulling on an earring while combing your hair....or little ones that tug on a necklace chain. Please let us know if you need a repair. We only charge a fee to cover the costs to replace any missing or damaged items necessary for the repair. If we no longer carry the supplies to repair your jewelry (for instance we may be out of a particular gemstone) we often have alternatives that can be used. Please return the entire jewelry piece, even broken pieces. The buyer assumes return/exchange shipping costs.
Do you make custom orders?
We enjoy making custom orders and are happy to design something just for you. But because these items are customized for you and are not something we currently sell in our shop, we cannot take returns on these items.
How long will it take to ship my order?
Currently we are shipping all orders in 3-5 business days and we ship from New Hampshire with USPS. Shipping is free for orders $35 and over. We add tracking to all our packages.
Custom orders may take additional time. This usually occurs if we have to order certain supplies to make your custom order.
How long is it taking USPS to deliver?
First class takes 3-5 business days on average and Priority mail is taking 2-3 days. Unfortunately delivery delays can occur that are outside of our control.
What if I entered the wrong address?
Please always check the address you entered is correct before completing your purchase. If you entered an incorrect address please let us know as soon as possible so we can make the changes before shipping your item.
If the item ships to the wrong address, it can take quite some time to come back to us. We will notify you when the item comes back and send you a link to purchase another shipping label with the correct address. We are not responsible for items lost due to an incorrect address.
What if I ordered the wrong size?
Sometimes the fit just isn't quite right and you need your necklace or bracelet longer or shorter. Just let us know and we are happy to make adjustments for you free of charge.
How can I make sure I'm ordering the right size?
How do I return or exchange my jewelry?
With all returns please notify us first at email@example.com. You can place the jewelry in the box it came in, and place the box into a padded bubble envelope. That will protect the jewelry during shipping. We always advise to add tracking to your order that helps us locate the package if a delivery issue occurs.
How long will it take to issue my refund?
We issue refunds within 1-3 business days for items returned in their original condition.
My item arrived damaged. What do I do?
Please let us know right away if an item arrives damaged at firstname.lastname@example.org.
How do I care for my jewelry?
We include jewelry care instructions with each order. Please be sure to read about caring for your jewelry. You can always contact us with any questions. We cannot replace or repair items that are damaged due to neglect of care (example: jewelry worn in chlorinated pools or cleaned with household chemicals, or items tarnished that were not stored properly).
Is our information kept private?
We never share any private information. We will only use your shipping and billing address and any contact information for the following:
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)
If you have any questions just let us know.
Thank you for shopping handmade,
Linda and Joe